- Work as technical SPOC for OSS domain issue for customer.
- Validate that customer requests according to contract.
- Implement problem management actions, report results of implementation.
- Perform Preemptive / reactive support.
- Write RCAs for outages or issues!
- Handling emergencies, HOT issues.
- Act as investigation Leader with the responsibility to own E2E CSR investigation and progress.
You will bring
Min years of experience: (Minimum 2 to 4 years of experience)
Demonstrated ability: OSS knowledge – experience with ENM and ENIQ, RedHat, EMC Storage, backup solution and HP Blade is required for the position.
Ericsson Orchestrator, Traffic Monitoring System, Ericsson Network Location and Mobile Positioning System knowledge is a plus.
Problem Solving and Critical Thinking, Negotiation & argumentation skills.
Planning & organizing skills, Delivering results & meeting customer expectations.
Presentation & communication skill, Working with people.
Applying expertise & technology to provide solution.
Need to be flexible in working time and also travelling depending upon the requirement.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
