Administrator – Billing. Customer Experience at MTN Uganda Limited, Kampala, Uganda
Main Job Functions Assist the billing Supervisor in checking of the bills thereby identifying and eliminating any errors to ensure correct billing of all Post-Paid Customers. Using a pre-determined sample, detect report and follow up on bill errors for resolution by I.T department. To timely perform mid-month (mock) bill verifications aimed at ensuring that any […]
Engineer – Service Assurance Center.Technology at MTN Uganda Limited, Kampala, Uganda
Main Job Functions: Track EBU wholesale and Tier customer incidents end to end in cognizance of SLA compliance. SLA and OLA follow-up with all operational teams Coordinate the implementation and acceptance of operational Adhoc works in RAN, Transmission and electrical mechanical domains. Conduct periodic reviews of resolved customer complaint incidents to verify that appropriate solutions […]
Engineer – IN VAS Operations.Technology at MTN Uganda Limited, Kampala, Uganda
Main Job Functions: Support the operation of Class-A platforms including Charging System, CIS and Messaging (USSD and SMS) Second Line escalation point for faults on the IN, CIS and VAS Nodes. Support upgrades on the CIS, Charging system and Value Added Service Platforms and ensure System documentation resulting from upgrades. Initiate Customer Service Requests with […]
Senior Consultant – IN & VAS.Technology at MTN Uganda Limited, Kampala, Uganda
Main Job Functions: Design and dimension charging systems and VAS platforms to support new products and services in alignment with marketing and business requirements. Plan and architect the VAS/IN network infrastructure to support growth in traffic, subscribers, and service capacity, ensuring scalability and performance. Provide leadership and guidance to the VAS/IN technical team, fostering collaboration, […]
Senior Specialist – API & Applications Development Services. Technology at MTN Uganda Limited, Kampala, Uganda
Main Job Functions: DevOps: Design, implement and support applications as per Business requirements To provide L2 and L3 operational maintenance and support for Open API, other API frameworks, reporting frameworks and assigned applications To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned Ensure optimization of the assigned IT applications […]
Coordinator – Demand & System Intergration.Technology at MTN Uganda Limited, Kampala, Uganda
Main Job Functions: Ensure delivery of Quality products Design, develop, Co-ordinate and execute test plans, test cases, and test scripts to ensure quality and accuracy of products. Ensure Issue clarification from design and the vendor teams. Co-ordinate, Monitor and track testing progress to closure. Ensure Test prerequisites are met. Raise Defects, Issues and Delays on […]
