By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

Mission    

The lead in supporting new automation projects and other digital product implementations and assisting our marketing team to develop automation business.
Main tasks and responsibilities

• Engineering and project support for field installations.
• Planning and implementation of automation (Line of Sight, Tele remote, etc.) and digitalization projects.
• On-site technical commissioning and troubleshooting of installed systems.
• Regular remote monitoring of system health and performance of all installations.
• Support customer maintenance personnel to create tickets when requesting support.
• Fault analysis (and subsequent prioritization) and data compilation, for escalation to global support team.
• Facilitate the on-site implementation of software fixes; upgrades and/or system setup.
• Work alongside the customer’s technical teams to assist them in extracting the maximum value from our products i.e. facilitate change management and acceptance of technology at an operational level.
• Engage with customers through continuous consultations (planned and unplanned), to inform them of additional functionalities within the product portfolio.
• Collaborate and communicate with all other internal relationship management groups to improve the customer experience.
• Document customer feedback (for sharing with R&D team) specifically with regards to systems functionality, operation, and maintenance.
• Aim to identify known/unknown unresolved product defects and engage global support teams with speed and precision.
• Developing education material as well as giving training on-site.
• Support the development of the automation business in the region.
• Carry out additional duties as may become necessary to ensure the successful operation of the company. Carry out additional duties as may become necessary to ensure the successful operation of the company.

Competences, skills and experience    

• Masters/ Bachelor’s degree in electrical/Electronic Engineering or Mechatronics Engineering.
• Minimum 5 years of experience of mining machine automation
• Linux Terminal, knowledge is mandatory.
• Experience with communication systems.
• Experience with complex industrial equipment.
• Experience with supporting customer in complex SW related problems.
• Experience with Mining industry

The personality qualities needed for this role

• Strong Knowledge of automation systems for mining equipment.
• Good understanding of radio/network systems.
• Good understanding of the value of automation and digitalization of a mine.
• Good communication skills internally and externally and willing to develop strong relations with different stakeholders.
• Strong Customer Care focus with strong desire to deliver best practice solutions for our customers together with them.
• A highly motivated, enthusiastic and results driven individual.