To enhance customer satisfaction by handling front line customer service activities with due care and maximum efficiency ; increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services.
Generic Functions:
- Enhance the strong business relationship with customers and cross sell the bank’s positive image to the community;
- Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance
- Demonstrate the Bank’s code of conduct at work places and time to be abide by the bank’s organizational culture
- Provide services as per the service level agreement;
- Contribute to the bank’s profitability as per the target set;
- Engage in teamwork, collaboration, and transparency work practices
- Adhere to internal control system and risk management program of the Bank;
- Specific Functions:
- Engage and perform customer recruitment and account opening activities
- Administer the Primary Vault dually with Branch Operation Manager/ Branch Manager;
- Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault;
- Receive or dispatch consignment of cash from/ to the Treasury;
- Distribute cash to the Customer Service Executives in the morning and during working hours;
- Authorizes transfer of cash from Vault to Cash and from Cash to Vault;
- Verify the daily cash receipts and cash bricks are in order, wrapped and initialed
- Retrieve customer signatures, pictures and verify customers,
- Perform other duties as required
- Qualification
- BA in Banking & Finance, Accounting, Business Administration, Economics, Management, and any other related fields
- Experience
- 3 years of experience in banking operation as CSO, CSR, CSE or related position.
