This role is critical in triaging and managing the Change Requests that are received into the TDIT team on an ongoing basis. Change requests are critical to ensure ongoing small and medium size changes or new interventions / initiatives are reviewed, prioritised, scoped and costed in a timely manner to support the effective ongoing delivery of our programmes for children. Change requests will include system and non-system changes

Accountabilities

• Facilitate and coordinate the end-to-end change request management process to ensure timely delivery of requests, maintaining a focus on continuous improvements and efficiency gains
• Organise and chair regular change request review meetings, ensuring all relevant stakeholders are engaged and that outcomes are documented and actioned promptly
• Liaise effectively with colleagues across IT, TD and PMO to track the progress of change requests, manage escalations, and remove any barriers to timely delivery
• Maintain and continuously improve process maps, guidance, and training materials related to change request processes, ensuring they remain current and effective
• Deliver comprehensive reporting on change requests, including detailed analysis and trends, and communicate findings to Finance and other relevant teams to inform decision-making. Manage, maintain and drive continuous improvements in dashboards for managing and reporting on change requests
• Hold colleagues accountable for delivering change requests in line with defined processes, providing necessary support and applying appropriate consequences to ensure adherence to organisational standards and principles
• Develop & maintain PMO reporting dashboards for project, resourcing and change request activity. Drive continuous improvement in use of PMO tooling across project, resourcing and change request activity

Experience and Skills
Essential

1. Stakeholder Engagement: Considerable experience in organising and chairing review meetings. Proven capability to engage all relevant stakeholders and ensure that outcomes are documented and actions taken promptly
2. Multi-Department Coordination: Proficient experience in liaising effectively with colleagues across multiple teams and departments to track progress, manage escalations, and remove delivery barriers
3. Process Improvement: Proficient experience in maintaining and continuously improving process maps, guidance, and training materials related to change request processes. Ability to ensure that these documents remain current and effective
4. Reporting and Analysis: Considerable experience delivering comprehensive reporting and development of dashboards for reporting, including detailed analysis and trend analysis. Ability to communicate findings effectively to finance and other teams to inform decision-making structures
5. Accountability and Adherence: Proficient experience in holding colleagues accountable for delivering change requests in line with defined processes. Capacity to provide necessary support while ensuring adherence to organisational standards and principles.
6. Technical Skills: Proficiency in relevant software tools such as MS Office Suite, project management and dashboard software (e.g., MS Project, Jira, Planview, PowerBI)

Desirable

• Non-profit sector knowledge/experience (especially international development projects)
• Second language – French, Spanish or Arabic

 Education and Qualifications
Essential

• A degree or equivalent qualification in a related field such as Information Technology, Project Management, or Business Administration is desirable.

Desirable

• External Project Management accreditation

Working at Save the Children International  
Save the Children is the world’s leading organisation for children, employing ~25,000 staff. We save children’s lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.
We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.
The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children’s voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child.
 
Diversity, Equity and Inclusion and Equal Opportunities  
DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.
We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.
Reasonable adjustments will be made should any candidate invited to interview require this.