Handle consumer loans individually or as part of a collections team. Apply appropriate collection methods to retrieve bad debts or to resolve delinquent accounts while assuring legal compliance.
Job Responsibilities
- Carry out standard customer service activities and handle simple customer inquiries
- Create positive experiences for clients by interacting courteously with them
- Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
- Develop knowledge and understanding of the organisation’s policies, procedures, relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities
- Find the most effective ways to respond to routine functional enquiries
- Liaise with debtors regarding outstanding debt and agree a deadline for payment
- Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats
- Support in using the internal communications system to access specific information on request
Education
Bachelor Degree in Accounting
Required Qualifications & Skills
- Data Collection and Analysis
- Verbal Communication
- Works with guidance (but not constant supervision) to achieve full compliance
- Customer-Focused Approach
- Works under guidance (but not constant supervision) to acquire, organize, protect and process data
- Identifies, assesses, prioritizes and manages risks with guidance
- Effectively using standard office equipment and standard software
- Works at an intermediate level to make every customer interaction positive
- Apply processes and procedures for processing claims by an intermediary.
- Works at an intermediate level to use and apply the claims notification process
- Works at an intermediate level to use and apply the claims notification process
