Responsible for providing support to all digital platforms and integration systems while ensuring maximum availability and adhering to the best practices and standards. This role is critical to the smooth operation of digital platforms.
Qualifications
- Tertiary qualification in Computer Science, Information Technology, or related field
- Three years Technical/Systems Support/Programming experience required.
- One year banking/financial experience preferable.
- Knowledge of Operating systems, shell scripting, DevSecOps, Microservices, middleware and proficiency in container technologies will be an advantage.
- Data Analysis and visualization
- Experience as a full stack developer will be an added advantage.
Key Responsibilities
- Provide 1st and 2nd level technical support and ensure the efficient operations of digital platforms in line with service levels.
- Manage full stack observability of platform systems to ensure high availability of services.
- Ensure all faults/incidents are resolved within agreed SLAs with the appropriate use of the escalation matrix on faults/incidents based on nature of problem.
- Schedule and implement business continuity plans for digital platforms.
- Ensure IT Change Management practices are followed and implemented.
- Follow and practice IT security, risk and audit mandates on installed applications to avoid any related breaches.
- Implement projects using Agile methodology.
- Conduct research and root cause analysis on problems related to the section.
- Implement SRE practices on all digital platforms.
Key Responsibilities
- Provide 1st and 2nd level technical support and ensure the efficient operations of digital platforms in line with service levels.
- Manage full stack observability of platform systems to ensure high availability of services.
- Ensure all faults/incidents are resolved within agreed SLAs with the appropriate use of the escalation matrix on faults/incidents based on nature of problem.
- Schedule and implement business continuity plans for digital platforms.
- Ensure IT Change Management practices are followed and implemented.
- Follow and practice IT security, risk and audit mandates on installed applications to avoid any related breaches.
- Implement projects using Agile methodology.
- Conduct research and root cause analysis on problems related to the section.
- Implement SRE practices on all digital platforms.
