Essential Duties and Responsibilities:
Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new solutions, among other duties. The Technical support officers also liaises with customers directly, as well as creating written documentation hence requiring excellent written and verbal communication.
• Trouble shooting technical issues related or respective solution.
• Diagnosing and repairing system faults and errors.
• Installing and configuring hardware and software solutions.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new solutions.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Participating in team discussions and huddle sessions.
• Participating in learning hour and knowledge sharing.
Education and/ or Work Experience Requirements:
• Degree in computer science or information technology.
• Atleast1+years of experience in technical support role
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desks software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication
Personal Characteristics:
• Strong sense of personal integrity.
• Attention to detail.
• Ability to multi-task.
• Good interpersonal and communication skills.
• Team spirit and problem-solving abilities.
• Flexibility and adaptability
• Desire to learn
• Passionate about trending technologies, especially open source
