We are seeking a friendly and professional Teller to join our Branch in Dodoma. As a Teller, you will be the face of our bank, providing exceptional customer service while accurately processing financial transactions. This role is ideal for detail-oriented individuals who enjoy working in a fast-paced environment and have a passion for helping customers with their banking needs.
- Process various financial transactions, including deposits, withdrawals, and loan payments
- Verify customer identities and maintain account confidentiality
- Balance cash drawers and maintain accurate records of all transactions
- Promote and cross-sell bank products and services to customers
- Respond to customer inquiries and resolve issues in a timely manner
- Comply with all bank policies, procedures, and regulatory requirements
- Collaborate with team members to ensure smooth operations and excellent customer experience
- Assist with administrative tasks and special projects as needed
Qualifications
Qualifications
- Bachelor Degree in Commerce, Finance or equivalent
- Strong cash handling and basic math skills
- Proficiency in computer systems and banking software
- Excellent customer service and communication skills
- Keen attention to detail and ability to maintain accuracy in all tasks
- Problem-solving abilities and capacity to work well under pressure
- Previous experience in banking or customer service preferred
- Knowledge of banking products and services is a plus
- Ability to work flexible hours, including weekends and holidays as required
- Fluency in English and Swahili (preferred)
Additional Information
Behavioural Competencies:
- Checking Details
- Documenting Facts
- Examining Information
- Following Procedures
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Meeting Timescales
- Producing Output
- Team Working
- Upholding Standards
Technical Competencies:
- Client Relationship Management
- Collaboration
- Continuous Improvement
- Creative Problem Solving
- Operations Risk Management
