CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services

Overview of position

The contracted personnel will be required to provide technical user support & assist in troubleshooting of ICT related issues. Additionally, s / he will also technically assist & support all other field office locations throughout the mission area whenever required

Role objectives

• Assessing, recording, dispatching, maintaining & tracking of all service request & / or incident calls using iNeed, the official Customer Relationship Management (CRM) system following Information Technology Infrastructure Library (ITIL) concepts.
• Ensuring timely resolution of all iNeed tickets assigned at tier 1 level & / or follow up with tier 2 until issue is resolved & closed.
• Assisting all users with account registration, login & maintenance to all corporate / enterprise applications.
• Performing installation & configuration of computing devices running on Microsoft Windows 11 or above OS. Such tasks include, but not limited to, TCP / IP protocol stack configuration, IP address assignment, DNS configuration, internet proxy settings, Active Directory, anti virus server update, etc.
• Supporting all users with Microsoft 365 (Outlook) email account setup, Active Directory password & UMOJA (ERP) account password reset.
• Providing support in querying & or reporting various cloud application databases.
• Data extraction & transformation including design of Power BI dashboards.
• Supporting all users with Microsoft 365 office & cloud applications, UN enterprise applications like iNeed, FSS, Inspira, UMOJA tier 1 level support & user access roles provisioning.
• Installation of network peripherals such as standalone / multi function printers, data communication devices, etc.
• Maintenance, troubleshooting & repair of printer, computer & any other faulty hardware products, especially those that are no longer under warranty.
• Assisting in the installation of network insfrastructure including network cabling, indoor cable trunks sockets & communication racks, troubleshooting network connectivity & wireless access issues.
• Assisting in the setup of online collaboration devices & services such as videoconference, MS Teams, Zoom & projectors in coordination with the VTC unit for meetings.
• Provide product specific training whenever required.
• Be on call & provide 24 x 7 support to troubleshoot issues or problems when required.
• Perform any other duties and tasks as assigned by supervisors
• Qualification
• Bachelor’s in or diploma in computer science, information technology, computer engineering or other related field (essential)
• Sector experience
• Minimum of 8 year/s of demonstrable relevant Information Technology experience (essential).
• Geographical experience
• Minimum of 8 year/s of experience in any country (essential).
• Languages
• Fluent in English (essential).