The Sales Operations Manager plays a crucial role in driving sales growth and operational efficiency through effective management of the Distribution and Channel network. He is responsible for optimizing the efficiency of the sales Infrastructure. He/she will be responsible for developing the Sales Strategy, for Sales Planning and Forecasting, for Optimizing Sales Process to ensure maximum output. He will be responsible for Performance Management and oversee the implementation of competitive compensation and incentives to motivate the Sales Team.

The Sales Operations Manager role will include:

•    To develop sales operations and channel strategy to drive market share growth.
•    Support in developing Best-In-Class Channel Distribution across the country.
•    Support to grow Acquisition and Revenue Market Share across All channels.
•    Manage and develop team capability.

Key Accountabilities and Decision Ownership

A.    Sales Operations, Innovation and Solutions:
•    Collaborate with Senior Management to develop and implement sales strategies that align with companies’ overall objectives and revenue targets.
•    Develop tools, resources, and collateral to ensure end-to-end support to the team throughout the sales process.
•    Develop Sales plans and quota to ensure sales targets are met by analysing sales data and market trends.
•    Drive innovation through DMS 3.0 – Distribution Intensity, Digitization and Performance reporting.
•    Be responsible for Sales Performance management and design of competitive compensation and incentives.
•    Be responsible for Vodafone cash channel management

B.    Distribution and Channels Management:

•    Leadership of the Channel management teams to provide marketing collateral support on all products and campaigns to all channels to deliver value and growth and enhance trade visibility.
•    Lead the channel team to develop appropriate trade loyalty schemes and performance metrics and measures to grow distribution and revenue.
•    Responsible for new channel developments for both Franchises, Distributors and Vodafone Owned and Look and Feel of all touch points.
•    Overall responsibility in efficient order to delivery of stocks (both physical and electronic) to all channels (Retail Shops, Franchises, Distributors and Sales team) aligned to agreed SLAs.
•     Responsible for channel capability in collaboration with HR Learning.

C.    Profit & Loss Management
•    Overall responsibility in managing Sales, Distribution publicity budget to deliver spend efficiency.
•    Managing Sales Operations costs to deliver positive Return on Investment

D.    Developing Sales and Distribution capabilities

•    Collaborating with Human Resource Department to identify gaps and develop capacity and capabilities of the Sales Operations and Channel team.
•    Developing talent matrix in managing succession planning within the Sales Operations and Channel unit
Core Comptetencies, Knowledge and Experience

    Excellent leadership and management skills, with the motivate a team to achieve common goals. Experience leading cross-functional teams and managing external partners.
    Understanding and proven capability of working within an environment of rapid operational and cultural change.
    Ability to communicate at all levels of the organisation.
    Strategic mindset with the ability to develop long-term distribution strategies that align with organisational objectives.
    Strong analytical skills and problem-solving skills with proficiency in Microsoft Office particularly     Excel.

Technical/Professional Qualifications

•    Bachelor’s degree in business administration, marketing, logistics or related field.
•    Minimum 8 years’ experience in Sales Operations, distribution, or channels management
•    Proficiency in using distribution management software and other related tools.