- Keeps equipment operational by coordinating maintenance and repair services
- Ensures operation of equipment by calling for repairs, evaluating new equipment and techniques. Subject to the approval of the Workshop Manager.
- Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.
- Prepare, supervise and control team activities, including the scheduling of work for technicians.
- Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair;
- Assist all Technicians in the diagnosis of problems;
- Ensure that Technicians are using their time effectively and efficiently;
- Upon completion of normal repairs and/or service, inspect and test vehicle with the Technician who completed the job to ensure the vehicle has been repaired and/or serviced in accordance with the customer’s instructions and manufacturers guidelines;
- Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.
- Ensure all customer vehicle is presented back to the customer in a clean and presentable standard;
- Maintain inventory of all tools and equipment and check that all tools are available and maintained in the correct place and that all equipment is in suitable working condition;
- Control and set workshop behavioral standards and maintain staff morale;
- Advise all new and existing workshop staff member of policies and procedures and adherence to these policies and procedures;
- Set a regular workshop cleaning schedule highlighting employees specific duties;
- Make suggestions to management for improvements on operational activities;
- Maintain a well trained workforce and supervise in-house training as required;
- Ensure the development and progress of all technicians;
- Perform all other duties as assigned by the manager and/or management in a professional and efficient manner.
- Assist in the coordinating overtime hours.
- Follow housekeeping, safety and security procedures that result in a safe and attractive environment;
- Identifies and reports unsafe, unhealthy or hazardous working conditions.
- Ensures the availability and use of personal protective equipment for technicians.
- Prescribes work detail, specifications and procedures to be adopted with regards to the vehicle repairs and maintenance.
- Assists with Interviews and recommends for employment suitable applicants for workshop roles
- Maintains inventories of stocks, tools, workshop equipment and other supplies.
- Gives technical advice as required and prepares technical reports;
- Performs other duties as assigned.
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