Responsibilities
- Undertake field support activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation, or sub-office, or in relation to transportation.
- Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems, and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
- Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items, and room assignments; during their stay with food and non-food items, instructions, briefings, activities, and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security,y, and comfort; report all issues immediately to the appropriate supervisor(s).
- Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
- Assist in the coordination of transportation from consolidation points, transit centers, and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness, and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging, handling, and escorting individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
- Provide selection mission support, exit permit support, and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points, and third-party facilities, or during transport by air, ground, or water.
- Provide regular feedback on work being accomplished to the Operations Assistant (Team Leader) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
- Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Operations Assistant (Team Leader) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
- Perform such other duties as may be assigned.
Qualifications
Education
- University degree from an accredited educational institution in human or social science, business administration with two years of relevant working experience, or
- High school degree/certificate with at least four years of relevant working experience
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
- Prior Movement Operations or transportation experience is a strong advantage.
- Experience handling USRAP cases and liaising with Resettlement Support Centers (RSC)
- Completed 18 mandatory RMM OPS training (IOM standards)
- Strong organizational and coordination abilities under pressure
- Attention to detail and commitment to data accuracy
- Effective communication with internal and external stakeholders
Skills
- Skilled in MiMOSA application for data processing and case management
- Familiar with refugee resettlement logistics and documentation
- Familiar with migrant logistics and documentation
Languages
- Proficiency in both written and spoken English is required.
- Proficiency in French is considered an asset.
