Ensure that all delegated tasks and correspondences from the Country Director are
dealt with promptly and effectively, and that the Country Director is kept updated on all
relevant information
• Maintain the Country Director’s diary and itinerary to facilitate his/her work plan and to
avoid overlapping of tasks/events.
• Coordinate meetings for the Country Director and meetings with SMT to avoid conflict
of dates and events.
• Take minutes for SMT and other meetings as instructed and track action points.
• Ensure relevant reports, agenda and other information is provided and communicated
to various levels of management.
• Track and monitor the Country Director’s departmental budget.
• Coordinate any external events or conferences as requested by the Country Director.
• Coordinate documentation to the Country Director’s office requiring approval.

Maintain files related to the SMT and governance issues in conjunction with the Head
of People and OD.
• Ensure strict confidentiality and prudence in all communications accessed through the
email account of the Country Director and other channels and decisions
• Excellent customer service skills
• Support responses in writing to correspondences relating to policy and sensitive
matters.
• Provides high-level logistical and administrative support to the Country Director and
SMT (as required).
• Process invoices, cash advance requests, and expense reports for the office of CD.
• Coordinate executive travel and arrange logistics for a wide range of events, including
Regional and International meetings.
• Format documents for Executive presentations for internal and external meetings.
Submission of accurate, timely and relevant reports
• Maintain electronic Country Director’s Office and SMT files and document.
• Ensure Counterpart staff, partners and visitors are received warmly by the Country
Director’s Office, and that all request/messages to or from the Country Director are
rapidly addressed.
• Ensures meeting rooms are properly set up in coordination with IT [e.g. telecom and
projected slides, presentations] for important meetings involving CD.
Program Management / Coordination:
• Create business process and accompanying documentation plan to ensure all critical
Country Director’s Office records, including SMT meetings, audits, financial reports, risk
registers, and country registrations are current and active.
• Draft scopes of work and/or technical specifications and solicitation documents for
Country Director’s Office projects.
• Documenting and following up on important actions and decisions from project
meetings.
• Create and manage the Country Director’s Office Master Calendar: annual planning,
client surveys, among other duties.
• Plan and coordinate full range of logistics for Meetings & develop detailed budgets for
the activities.
Risk Management
• Coordinate Country Programme risk assessments and maintain risk registers.
• Track and report on implementation of risk mitigation plans.
Maintain interactions with internal and external stakeholders
• Be first point of contact of the Country Director in her/is absence, assessing priorities
and redirecting mail as necessary.
• Manage correspondence between donors, partners, other stakeholders and the
Country Director ensuring that good public relations are maintained.
• Promote cooperate image by professionally representing the Country Director internally
and externally and consistently exhibiting the attributes of WaterAid as an organization.

Qualifications, Knowledge, Skills and Experience

A bachelor’s degree in business administration, Law, Social, Programme Management,
Communications, Public relations, Development Studies, Political Science or other
relevant academic field. A Masters degree or professional qualification will be added
advantages.
• At least 5 years administrative, office coordination, communication, or governance
experience in the development sector.
• Competency in WaterAid common approaches to work including partnerships,
convening, inclusion, systems strengthening, creating behavioral change, and
mainstreaming gender and inclusion of youth.
• Track record of securing, successfully managing and reporting on significant grants
from institutional donors.
• Able and comfortable in working at both strategic and operational levels.
• Proven experience of preparing and managing budgets.
• Understanding of the donor compliance needs for a variety of humanitarian donors.
• Proven experience of preparing and managing narrative proposals and reports.
• Excellent IT skills, specifically in MS Office and database management.
• Strong IT skills particularly MS Office, Excel and Outlook, project management
databases

Key competences and Skills (expertise, behavioral competencies)

Highly innovative, motivated, and energetic individual who will be able to solve
challenges, communicate effectively and bring others along.
• Must be results orientated, efficient execution of work processes as assigned.
• High integrity, confidential, prudent judgment and demonstrated ability to follow
standards and policies.
• Ability to manage and satisfy multiple stakeholders.
• Proactive problem-solving, decision-making, and good judgement skills
• Good attention to detail and a methodical approach to your work.
• Excellent interpersonal skills including the ability to influence across the organization
and externally

Strong time management skills with an ability to plan ahead, anticipate requirements,
problems and obstacles and manage competing priorities
• Excellent business partnering, and relationship building skills. Communicate effectively
with managers, colleagues, service providers, donors, grantees, and other
stakeholders.
• Communication oral and writing in English
• Experience in designing and implementing solutions in diverse thematic areas.
• Ability to work in a systematic and organized manner and attend details.
• Positive attitude and willingness to learn. Continuous implementation of service
improvement initiatives
• Creativity and innovation.
• Proactive problem-solving, decision-making, and good judgement skills.
• Ability to perform multiple tasks and balance competing priorities effectively and
efficiently.