To achieve sustainable growth and profitability of the Bank through cross selling the Bank’s products & services; acquiring & retaining customers, improving customer services and building strong customer relationships to maximize resources mobilization efforts; managing overall retail banking operations at the assigned branch.
Generic Functions:
- Prepare /review work plans / budgets of the branch and monitor its execution;
- Embody the bank’s good culture & corporate image ;
- Demonstrate the Bank’s code of conduct, ascertain that subordinates abide by same and manage disciplinary concerns;
- Provide services as per the service level agreement , follow- up & monitor subordinates to do the same ;
- Contribute to the bank’s profitability as per the target set;
- Mentor and coach subordinates towards effective career development;
- Specific Functions:
- Plan and lead the enhancement of the resource mobilization activity of the branch by organizing and effectively coordinating the branch workforce;
- Aggressively engage in marketing and promotional activities by communicating with customers about the products and services available in the bank;
- Check whether the Branch’s books of accounts are in balance; review Income and Expense Summary Accounts of the Branch and apply strict follow-up on controllable expenses;
- Ensure that transactions are authorized immediately and end-of-business cycle processes are done on a timely basis.
- Qualification:
- BA in Banking & Finance, Accounting, Business Administration, Economics, Management, and any other related fields.
- Experience:
- 7 years of relevant experience in the Banking Industry of which 1 year as Assistant Branch Manager/CSM or Relationship Manager or 7 years of relevant banking experience of which at least 2 years as Senior Officer in banking operation position
