- The Area Sales Coordinator is responsible for managing and coordinating all activities related to agent recruitment, marketing, sales, customer repayments, and after-sale support in a specified area.
- They play a key role in expanding the customer base, ensuring sales targets are met, and maintaining customer satisfaction.
RESPONSIBILITIES
AGENT RECRUITMENT AND TRAINING
- Identify and recruit local agents who will promote and sell pay-as-you-go solar products in the designated area.
- Provide comprehensive training to agents on product knowledge, sales techniques, and company policies.
MARKETING AND SALES: - Develop and execute marketing strategies to promote pay-as-you-go solar products and services within the area.
- Collaborate with the marketing team to create and distribute promotional materials.
- Establish sales targets and ensure that agents meet or exceed them.
- Monitor market trends and competitor activities, providing feedback to the management team.
CUSTOMER ACQUISITION AND RELATIONSHIP MANAGEMENT:
- Oversee the process of acquiring new customers through agents and direct sales efforts.
- Build and maintain strong relationships with customers, addressing their inquiries, concerns, and needs promptly.
- Conduct customer satisfaction surveys and gather feedback to improve service quality.
REPAYMENTS AND FINANCIAL MANAGEMENT: - Monitor and ensure timely repayments from customers according to the pay-as-you-go system.
- Collaborate with the Customer Service department to track payments, manage arrears, and implement appropriate collection strategies.
AFTER-SALE SUPPORT: - Provide technical support and assistance to customers when needed, coordinating with the technical team.
- Handle and resolve customer complaints or issues related to product performance, billing, or service.
COMPLIANCE AND DOCUMENTATION: - Ensure that all sales and operational activities comply with local regulations and company policies.
- Maintain accurate documentation of sales contracts, customer agreements, and other relevant paperwork.
SKILLS/REQUIREMENT
He/she must be a dynamic, self-motivated individual.
Interpersonal and leadership skills.
Proactive decision-making skills.
Communication Skills
Diploma/Certificate in sales & Marketing
2 years proven experience of sales in PAYG industry.
