Job purpose:

The Dispatch Officer – Abattoir is responsible for the accurate, timely, and secure dispatch of dressed chicken products from cold rooms and chillers to delivery trucks. The role ensures correct quantities, proper quality and temperature, accurate documentation, and prevention of fraud. The position holder is expected to follow the set rules, regulations and guidelines of BPUL while ensuring the accomplishment of goals and targets given by Management.

Key Responsibilities:

Product Handling

• Ensure FIFO is followed
• Stage and load products correctly
• Retrieve products from the cold rooms
• Ensure temperature (0°C – 4°C)
• Prevent dispatch of damaged products
• Report quality issues immediately

Documentation & Accuracy

• Verify quantities against documents
• Ensure all documents are accurate and signed

Loading Control

• Ensure trucks are clean and pre-cooled
• Load correctly by route

Fraud Prevention

• No product leaves without documentation
• Verify all quantities
• Report discrepancies

Coordination

• Work with dispatch, cold room, drivers, and sales teams

Carry out any other duties as requested by the Supervisor

Education:

Minimum Academic Qualifications:

Degree or Diploma in Sales and Marketing, Business Administration, training in customer care or related field.

Skills and Experience:

Minimum Experience:

• Minimum 1-2 years of experience in dispatch or FMCG
• High level of integrity and honesty
• Customer care skills
• Professional personal presentation
• Computer Literacy
• Able to control emotions.
• Organizational and planning skills
• Effective communication and interpersonal skills
• Problem Solving skills
• Attention to details
• Time management
• Ability to work under pressure
• Excellent reporting skills
• Willingness to regularly travel or relocate across region (s) of operation

Attitude and Motivation

The ideal candidate must demonstrate the following personal attributes:

• Precision-Driven
• Proactive Communicator
• Service Mindset
• Self-Disciplined
• Technology Enthusiast
• Collaborative & Humble
• Computer knowledge Computer knowledge

Competencies:

The ideal candidate should demonstrate the following BPIL High Performance Behaviours:

• Common purpose
• Open communication
• Setting and Achieving Targets
• Sense of Urgency & Agility
• Accountability
• Collaborate Effectively
• Result-Driven Mindset
• Trust & Mutual Respect
• Customer Focused
• Innovation & Continuous Learning
• Sense of Belonging