What You’ll Be Doing

You’ll:

• build long-term relationships with your contacts at mid-market and enterprise companies and help them understand how to best leverage Paystack’s powerful product suite to meet their business objectives
• develop account plans for winning and expanding business within your portfolio of accounts
• upsell Paystack’s suite of products to your portfolio of accounts
• analyse internal and external datasets to gain insights for various uses
• research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies
• solve tricky tier 2 support issues escalated by businesses in your portfolio
• represent Paystack at industry events, fairs, webinars, and demos
• serve on one or more Product teams, using your insights from the field to inform product prioritization and product development

What it takes to succeed at this role

You:

• have a sophisticated commercial sense and are able to quickly understand the underlying drivers and strategy of our customers’ businesses
• have an aptitude for identifying upsell opportunities, and closing them
• are a strong communicator: you can write and speak clearly and compellingly, and understand how to explain complex issues to different audiences
• have experience in a client-facing role, preferably at a technology company, with a track record of top performance
• have a strong sense of ownership: you can be relied on to solve problems end to end, while managing all stakeholders involved, and proactively providing timely feedback.
• embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
• are able to analyse large amounts of data, identify useful patterns, and make recommendations based on your observations
• are perceptive and a fast learner: you’re able to quickly understand the technology that powers Paystack and able to leverage your understanding to help customers achieve their goals. A Key Account Manager understands the Paystack product better than anyone else at the company

While this is NOT strictly required, it would be a plus if you:

• have previously worked at fast-growing internet startups
• have experience working with payments systems in Africa
• are comfortable with analysing large amounts of data

Benefits

• Competitive salary
• Full medical coverage
• MacBook Pro
• Monthly internet budget to work from home
• Smart, kind colleagues who’re invested in your growth