- This role provides and maintains a Helpdesk facility for specific business areas and is individually accountable for achieving results through own efforts.
- Provides and maintains a Helpdesk facility for specific business areas.
- Provides logging functionality for issues or requests within the business.
- Forwards logged requests to appropriate resources for resolution.
- Provides updating and communication facilities for all logged requests.
- Provides Helpdesk facility for business areas supported to identify issues and requests for resolution.
- Analyses logged requests and allocates to correct resource for resolution.
- Provides first-line support where applicable.
- Updates and maintains current status of logged requests.
- Maintains communication to business areas on all downtime issues.
- Maintains and communicates all system availability and change control requests.
- Ensures management information is available at appropriate time.
Key Result Araes
Reporting:
- Updates and maintains current status of logged requests.
- Maintains communication to business areas on all downtime issues.
- Maintains and communicates all system availability and change control requests.
- Ensures management information is available at appropriate time.
Personal Effectiveness:
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
User Support:
- Provides and maintains a Helpdesk facility for specific business areas.
- Provides logging functionality for issues or requests within the business.
- Analyses logged requests and allocates to correct resource for resolution.
- Provides first-line support where applicable.
Qualifications
- A First Degree or its equivalent in Computer Science, Information technology, or a related discipline.
- 4 years’ experience in a similar role
- A good understanding of Microsoft suiter application
- A good understanding of computer networking
- Excellent communication skills (verbal and written)
- Interpersonal and time management skills.
