Duties and Accountabilities

Duties will include, but are not limited to:

• Provide high quality support to the team including scheduling of appointments, monitor documents for signature/approval; monitor and follow up on issues and priorities; handle incoming correspondence and internal and external queries; draft and handle routine correspondence.
• Provide primary assistance in the implementation of the teams work program, including some specialized support in a specific area(s), e.g. task management, procurement, database management, information technology, editorial assistance, etc.
• Identify and resolve diverse issues/problems as they arise, which often requires interpretation of existing procedures and processes and independently determining the appropriate application.
• Suggest ways to enhance work organization and effectiveness.
• Exercise quality enhancement function for project and other documents by ensuring adherence to departmental, and institutional guidelines.
• Serve as an information resource on status of projects/products and draft a variety of standard project-related correspondence.
• Act as back-up to other ACS colleagues in the office in their absence or during a busy period.
• Undertake adhoc duties that may be assigned by the Country Manager or the designated Country Office supervisor.
• Work will involve frequent interaction with the following:
• Internal contacts: other VP units, World Bank as well as staff in all locations, locally and internationally.
• External contacts: Government Officials, Consultants, External Organizations, and other Service providers.

Qualifications:

• High School Diploma or suitable qualification with 7 years of experience or the equivalent combination of education and experience.
• Relevant work experience in a large multinational organization.
• Proficiency in office productivity tools (including MS Office, Excel, PowerPoint, Word, Outlook).
• High degree of judgment and tact in handling, processing and communicating matters of a sensitive and confidential nature.
• High degree of motivation, initiative, flexibility and reliability.
• Outstanding interpersonal skills to interact effectively with a range of contacts internally and externally and deal effectively with diverse situations which require good judgment, tact and diplomacy.
• Proven ability to work effectively in a team-orientated, multi-cultural environment, and function as an effective team member in various groups.
• Strong written and verbal communication skills to prepare draft communications and ensure quality of written outputs.
• Ability to produce high quality work under pressure.
• Effective time management and organizational skills.
• Fluency in English.