Daily Duties

• Assist in answering any inquiries pertaining to camp policies and services and resolve occupants’ complaints.
• Lead, manage, teach, and coach camp teams, including support members, food services, housekeeping, laundry, maintenance, and other team members.
• Assist in conduct employee training programs and performance management to ensure efficient operations and adherence to company standards, policies and procedures.
• Greet and briefing basic information to guests, visitors, or clients
• Assist in resolving customer complaints or problems.
• Assist in Managing guest services and activities.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Assist in Coordinating front-office and Back of House activities of the camp with Central office.
• Assist in monitoring petty cash activity of the camp.
• Assisting in oversee assigned duties of staffs to ensure safety or compliance with rules.
• Document organizational or operational procedures.
• Assisting in managing movement of staffs according to company policy

QUALIFICATIONS

• Minimum 2 years’ experience as in hospitality industry.
• Previous experience in bush camps will be highly valued.
• Studies according to the position
• High level of English speaking
• Leadership skills, guest oriented, strong communication skills
• Knowledge on Ms package
• Team-orientation, loyalty and excellent leadership skills
• Flexibility, commitment, dedication, and reliability
• Good manners and a positive attitude
• A hospitable and service-oriented attitude
• Age in between 29-45 yrs old
• Good knowledge on the following:
• HR
• Logistics/resupply
• Some bush/guide knowledge
• Admin/financial understanding
• Local language
• Menus, food quality and food presentation