Job Key Responsibilities: –

• Creating, establishing and managing business as usual project plans for deployment of new Transaction Banking services or products

• Manage turnover of product/service sales and support staff upon successful implementation of product/service
• Creating material for training both internal and external end users (Processes, SOPs, Work Instructions, Process Flows)
• Offer post implementation technical support of products/services
• Working in collaboration with internal and external staff in the implementation of electronic product/service projects
• Managing, supporting, and helping internal and external customers in their daily banking needs and problems in relation to technical support, product knowledge and information support
• Monitoring and measuring implemented products/services uptake, utilization, performance and revenue
• To organize and analyze audit data and summarize audit findings for review.
• Coordinate the resolution of audit findings, Governance and Control issues within Transactional Banking 
• Convert complex business processes into understandable and easy-to-manage processes and decision points
• Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies
• Any other responsibilities or tasks as maybe assigned by management.

INTERNAL/EXTERNAL CONTACT

External: CIB and BB Customers and other customers using transactional banking solutions

Internal: All Divisions

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Business, Information Technology or banking qualification preferable

• Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects
• At least four (4) years of experience in banking/commercial experience
• Good knowledge of banking systems and processes used by the bank and customers
• Familiarity with international best practices and global trends in the cash management sector
• Technical knowledge in business finance tools, products and methodologies an added advantage
• Knowledge of legal and regulatory issues typical for country banking systems.
• Ability to understand main aspects of a financial institution’s operations an added advantage
• Strong knowledge of Bank products and channels an added advantage

JOB CORE COMPETENCIES

• Communication and presentation skills.
  • Analytical skills
  • Research skills
  • Decision Making and Problem Solving
  • Drive for results
  • Customer service orientation