Receive incoming calls for service of compressed air equipment and schedule all shop and field service repairs in computer system.
• Creating and managing service orders.
• Provide regular updates to customers regarding service that is in process.
• Provide price quotations for service jobs to customers.
• Maintain scheduled service Contract orders in computer system and facilitate the closing orders approved for invoicing.
• Review and maintain labor records for Service Technicians.
• Prepare credit notes and manual invoices for review by the BLM.
• Place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
• Report completed service jobs and/or problem areas on a daily basis to the Service Supervisor.
• Maintain service files, including Service contracts and related agreements, open orders, customer history
• Prepare outgoing mail and overnight mail packages.
• Coordinate travel arrangements for Service Technicians.
• Prepare service quotations for BLM approval.
• Coordinate the installation of new compressed air equipment with Sales.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

To succeed, you will need
Education and Experience:
• Technical/Business Qualification in relevant field
• Planning coordination experience in an industrial service industry preferred.
Job Knowledge, Skills, and Abilities:
• Knowledge of parts and maintenance/repair for air compressors or similar machinery preferred.
• Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
• Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
• Must be proficient in Microsoft Office, including Word and Excel.
In return, we offer you
• International Organisation with great Culture
• Resources to effectively carry out tasks
• Safe work environment
• Relevant training to support your function