The Operations Manager will be well-equipped to navigate the operational complexities with precision and expertise.

Responsibilities:

· Full management accountability for operational aspects of delivery of the contract in East Africa

· Ensure effective Journey Management Process on all client moves.

·Deliver and oversee effective training in line with the agreed pre-deployment and post deployment refresher training programme.

·Maintain high standards of customer service.

· Maintain management accountability/responsibility for all contract equipment.

·Maintain adherence to and reporting of the contracted stipulated KPIs.

·Proactively meet the changing requirements of our clients.

· Comply with all reporting requirements.

· Co-ordination and cooperation with other organisations.

Qualification

Bachelor Degree or equivalent in Operational Security Management (essential).
Certificate / Diploma / Degree Level Education in Close Protection (SIA Level 3 Licence) (essential).
Certificate / Diploma / Degree Level Education in Trauma First Aid Medic (FREC 3 or equivalent) (essential)

Sector experience

Minimum of 7+ years year/s of demonstrable relevant security & risk management experience (essential)

Language

Fluent in English (essential)