ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.
Job Purpose/Mission
The Zonal Sales and Collection Officer will be responsible for recruitment, retention and training of agents and support the Zonal Sales and Collection Manager in sales and collection.
Responsibilities
- Trainings of agents within the zones.
- Conduct and support customer education clinics within the zone.
- Develop individualized training plans for underperforming agents through trade accompaniment.
- Develop new approaches and techniques for making improvements in training programs.
- Measure the performance of trainees after the session.
- Screen and recruit agents that have a commercial and Credit (collection) Personality.
- Support the update of training materials.
- Maintain and update records of training sessions.
- Schedule training of new and old agents.
- Stay updated with current market trends and the changing demands of the zone sales environment.
- Support the zonal sales and collection manager in the management of the sales and collection agents, and area agent leads in the sales and collection activities to deliver targets.
- Working with tight deadlines and providing valuable input on projects to enhance and customize training processes to exceed operational needs.
- Diligently provide regular detailed status reports to your team while providing recommendations on corrective action if deliverables are in jeopardy.
Requirements
Knowledge, skills & Experience:
- At least 3 years working experience in a similar position within B2B, B2C with proven performance record.
- Business Negotiation skills
- Training and Development Skills
- Customer Relationship Management Skills
- Commercial Acumen
- Knowledge of the Renewable Energy Industry is an added advantage
Qualifications:
- A university Degree or it’s equivalent from a from a recognized institution.
Language(s):
- English
- Kiswahili
Technology:
- Experience in technology required for the role
