Greets guests over the phone in a friendly, courteous manner

• Records reservation information accurately; identifies and records group and transient business codes
• Informs other departments of VIP arrivals
• Identifies commissionable reservations and secures required information
• Records and processes deposit information
• Identifies and records special billing instructions; approves credit after consultation with the Reservatios Manager
• Files all reservations in a systematic order for easy referral
• Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
• Records requests for special accommodations and suites
• Advises and assists Revenue Manager to notify the Worldwide Reservations Centre of rates and availability status
• Assists with the preparation of the forecast and VIP list
• Achieves maximum occupancy and average rate by utilizing yield management
• Uses up-selling techniques
• Handles all special requests appropriately
• Pre-blocks all special requests or VIP accommodations accurately
• Keeps Reservations Manager informed of new group bookings
• Utilizes guest history files for personalized service at the hotel
• Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
• Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
• Acknowledges assigned reservation faxes and messages
• Ensures all Daily/Weekly & Monthend Reports are signed off by RM and filed accordingly.