The Project Operations Manager will play a pivotal role in driving projects and progress
within the department. The right person for this role will thrive dealing with details and
timelines, with excellent project management skills. They will ensure all moving parts of
projects within the department stay on track, liaising with stakeholders and key contributors
to ensure project success. They are able to think ten steps ahead and plan for potentially
significant contingencies.
They will also be someone who is able to continually spot potential process improvements
and implement approaches that enable the department to deliver services with optimum
effectiveness and consistency. A background in effectively defining, tracking and reporting

on key metrics and KPIs will also be of great benefit to this role. In addition, in the medium-
to longer-term and once established in departmental workflows, the successful candidate

would be willing to consider an organizational view on how project management
approaches could be embedded across the organization, and share best practices with other
team members.
At the same time, they will be able to work alongside the Executive Director to think
strategically about large-scale projects, especially those involving extensive stakeholder
consultation and an intersection with governance, to plan out effective project frameworks.
This person will feel therefore need to feel comfortable working with and reporting back to
key leaders within the organization, including the Strategic Leadership Team and members of
governance.
Finally, this role involves line management and budget oversight of the Operations Team
within Fellowship Effectiveness, which provides underpinning services to the whole
department (including the teams of Digital Effectiveness, Communications, and
Mobilization).

SKILLS AND EXPERIENCE
Essential Professional Skills and Experience
● Exceptional written communication skills (in English) in creating clarity around
project management matters
● Exceptional time management skills
● Extremely high-detail
● Proven ability to provide project management leadership and services for a team
● Proven ability to deliver with excellence within constraints of time and resources,
while maintaining a posture of healthy teamwork
● Ability to think strategically in planning and managing stakeholder engagement,
considering the interrelated nature of a variety of factors and potential implications
of actions and decisions.
● Extremely strong relationship management skills
● Confidence communicating clearly (in English) to a variety of stakeholder groups in
order to ensure project clarity
● Access to excellent internet connectivity is essential for this role, as are excellent
digital skills and experience of using digital technologies relevant to the role, such as
video conferencing tools, online project or task management tools, and collaborative
document creation tools

Optional Professional Skills and Experience
● Experience with line management and budget management
● The ability to communicate confidently (verbal and written) in a language other than
English, particularly French or Spanish
● A tertiary qualification in a relevant field
● Experience working internationally, multiculturally, or multilingually
● Experience working with virtual teams

Personal Qualities
● Comfortable working in a Christian organization with sensitivity to the breadth of
church support that UBS enjoys
● Willing to work flexibly across time zones and sometimes at times outside the
standard working day in order to coordinate and attend meetings with stakeholders
across the globe
● Ability and willingness to occasionally travel nationally or internationally
● Self-motivated, with enough personal confidence to be open to continuous learning
and development
● Setting an example by demonstrating an ability to manage one’s emotions and
behaviors
● Ability to work collaboratively, with good listening skills and the ability to explain
complex matters simply
● Evidence of an ability to inspire, motivate and encourage