Responsibilities.
- Develop, implement and follow up the parts strategy plan.
- Develop and improve the parts operations and business, with a focus on creating profit, controlling costs and ensuring a high turnover.
- Build, develop and manage customer relationships through the provision of quality parts in a timely manner, striving to support uptime and increase parts and services sales.
- Work jointly with Workshop, Sales and other departments to manage the daily procedures and workflow to ensure efficient operations.
- Persistently monitor and follow-up commercial and process KPI’s.
- Keep track of and conduct both supplier and competitor analysis.
- Keep track of and actively work with both ongoing and upcoming marketing and technical campaigns.
- Continually strive to identify opportunities and ways of increasing sales.
- Manage prices and give input to distributor on price deviations.
- Monitor and work with quality assurance and customer compliance.
- Provide advise to internal and external customers.
- Ensure stock availability and a timely delivery to the customer.
- Manage stock through the Dealer Stock Management (DSM) system or equivalent system.
- Work according to standards, regulations, and requirements by complying with policies and procedures, completion of documents and records and maintaining a high standard of cleanliness and tidiness within the workshop.
Requirements
- Must have at least a Diploma certificate in any field.
- At least five (5) years of working experience in a similar or same role.
- Ability to speak French fluently is an added advantage.
- Have strong commercial mindset with excellent customer management skills.
- Must be innovative, proactive and work independently with little or no supervision.
- Excellent communication (verbal and written) skills.
- Pays attention to detail, team player, results oriented, innovative and a creative thinker.
- Excellent organizational, time management, managerial and leadership skills.
- Outstanding analytical and problem-solving skills.
- Demonstrates the effort, willingness and ambition to achieving results.
