The Learning and Development Coordinator will have responsibility in coordinating training needs, learning programs, and implementation to enhance employee skills and performance. This role requires development and maintenance of robust learning and development systems and processes directed by Management. You will work closely with various departments to support with training needs, and deliver effective training sessions.
Responsibilities
- Assists with planning and conducting of the hotel’s L&D needs analysis.
- Conduct surveys, interviews, and assessments to gather data on skills gaps and learning preferences.
- Assist in training sessions, workshops, and seminars.
- Monitor and evaluate training effectiveness through participant feedback, assessments, and performance metrics.
- Stay updated on e-learning trends and tools to enhance training delivery and accessibility.
- Work collaboratively with internal stakeholders, subject matter experts, and external training providers to deliver comprehensive learning solutions.
- Communicate regularly to provide updates on training activities, outcomes, and recommendations for improvement.
- Monitors, measures and reports on colleagues’ L&D plans and achievements within agreed formats and time frame.
- Ensures full compliance when coordinating and executing corporate initiated programs and activities.
- Ensures that all learning activities meet with relevant statutory and organizational policies and requirements.
- Adheres to learning requirements set by local authorities and regulations, especially relating to safety and security.
- Liaises with local and foreign educational institutions to recruit and select students for internship placement in the hotel.
- Maintains engagement with local hospitality institutions through activities such as guest lectures and site visits.
- Assists in the planning of the L&D calendar and shares it with management to ensure that learning resources and opportunities are maximized.
- Organizes the learning venue, course notes, attendance sheet and all relevant materials required for classroom learning programs.
- Assists and supports the Talent and Culture team in projects and learning activities as required.
- Upholds Accor’s Values and ensures full compliance by all departments.
- Participates and supports sustainability in corporate initiatives and programs.
Qualifications
Your Skills and Experience include:
- Tertiary education from a reputable institution.
- Specialization in Human Resources Development / Education is an advantage.
- Minimum 2 years’ relevant experience in hospitality industry.
- Facilitation and presentation skills for small and big group training sessions across all levels of colleagues an advantage.
- Working knowledge of Microsoft Office (Excel, Outlook, Powerpoint, Word).
- Oral and written English must be excellent.
- Strong communicator with presentation and influencing skills.
- Strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels.
- Driven and ability to work independently with high proactivity in a dynamic environment.
- Ability to contribute and work effectively in a team.
- Creative and resourceful.
- Flexible and able to embrace and respond to change effectively
