To enhance operations of the Bank and RCBs by designing, developing and implementing Business Software solutions and providing support to end users.

KEY RESPONSIBILTIES:

1. Provide maintenance and support of business application systems of the Bank to ensure timely roll out for use by RCBs.
2. Train RCBs on business systems to ensure users can effectively run the systems.
3. Liaise with consultants to roll out projects assigned to ensure they are completed on time and meet the Bank’s specifications.
4. Perform Close of Day activities to ensure the banking software is ready for use the next day and generate reports for submission to Applications Manager.
5. Resolve incidents logged in the SysAid (Helpdesk Software) and escalate unresolved issues to vendors to ensure they are addressed promptly.
6. Provide support to users of software’s and applications used by the Bank/RCBs.
7. Apply patches and upgrade all business applications to correct errors and enhance the smooth use of the systems.
8. Connect RCBs/Agencies to the Data Centre infrastructure in terms of setup, configuration and implementation of business applications.
9. To perform any other tasks which may be assigned.

QUALIFICATION AND EXPERIENCE:

1. A first degree in Computer Science or in a related field from a recognized University.
2. A minimum of eight (8) years post qualification experience in a related field.
3. Experience in a banking environment will be a plus.

KNOWLEDGE AND SKILLS REQUIRED:

1. Working knowledge of relevant IT Applications – Microsoft SQL, HTMLS, Oracle, C#.
2. Excellent working knowledge of T24 core banking software.
3. Good communication skills – both written and verbal.
4. Strong analytical mind.
5. Excellent problem solving skills.
6. Ability to stick to time constraints.
7. Proficient in the use of MS Office Suite.