MAIN PURPOSE OF THE JOB 
The Senior Officer – Information and Communication Technology is responsible for overall ICT strategic planning, development of applications, system administrator governance, ICT support, automation/ digitization and innovations.

MAIN RESPONSIBILITIES
• Develop organization’s application and support of application.
• Develop, maintain, and ensure timely data backup is done for all critical systems.

• Training users on new and existing systems to enhance their efficiency.
• Evaluating, Implementing, and managing the best practice for ICT systems security and Governance.
• Ensure that there is data synchronizing between DR Site and production site.
• Provide support on PASS systems by liaising with vendors to resolve business issues pertaining PASS TRUST
• Ensuring a secure environment for equipment and safe operation in PASS environment.
• Ensuring compliance and adherence to purchase of system equipment, machinery and software as per terms, conditions and warranties.
• Advice ICT Manager for innovations and acquisition of system hardware, software, machinery, equipment and services.
• Manage and ensure critical systems and all peripheral systems are up and running at an acceptable threshold to support business and operations.
• Ensuring safe and proper control of access to Server Room and Disaster Recovery Site.
• Develop and review quarterly system Compliance and Risk Self-Assessment Templates.
• Ensure all systems and services are compliant with CIA security practices
• Updates compliance database/system with compliance findings by internal auditors, External Auditors and Risk personnel.
• Liaise with all departments to provide all requisite system reports.
• Identify and manage ICT risk and execute DR Site test for critical systems to ensure business continuity and data security.
• Ensure proper custody of system data logs, security logs, and CCTV footage.
• Ensure the Trust’s physical security gadgets are properly maintained, monitored and comply with the Trust’s Physical Security Policy.
• Perform any other duty that you may be assigned by ICT Manager.

Academic Qualifications
• Bachelor’s degree in information communication technology or any other related disciplines.
• Professional IT Certification will be an added advantage

Functional Skills
• Excellent interpersonal and communication skills
• Customer Service skills

Job Specifications
• Excellent problem-solving skills
• Analytical and information management skills
• Planning and Organizational Skills
• Keen attention to detail
• Teamwork

Key Competencies
• High level skills and knowledge working in a virtualised, Microsoft server environment and Linux.
• Knowledge of development of applications, ERP systems and API.
• High level skills and knowledge of networks in a complex environment.
• Help desk skills with an emphasis on customer service and user training.
• Focus on control and compliance
• Pro activeness and innovative in solving issues
• Passion for managing support activities, maintaining control by being alert to, and proactively handle, (potential) issues that may disturb operations, solving issues by involving key stakeholders.
• Self-driven, values based innovative, independent adaptive and results oriented person with the capacity to thrive in a dynamic and fast-paced environment.
• Knowledge of current trends and developments in information and communication technology.
• High ethical standards, integrity and a commitment to upholding professional standards of conduct.
• Commitment to the Trust’s vision, mission and values, with a passion for driving positive social impact.

Relevant Experience
• At least four (4) years of experience in financial institution
• Experience of more than 1 year in programming of web applications
• Experience in administration of applications.
• Experience in administration of ERP system will be an advantage
• Knowledge in SQL commands and scripts will be an added advantage
• Experience in support of Core System(s) will be an added advantage