To manage the claim from notification to completion as well as support the claims assessor in their core function and other internal and external customers

• Provide support to Claims assessors whilst ensuring accurate investigation and validation of simple claims
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards
• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Optimise work through the application of learning experiences
• Understand business policies, regulations and procedures and comply to Corporate Governance