Managerial/Administrative/Clinical Roles & Responsibilities 1. Coordinate hospital quality management system in quality services, research and education 2. Coordinate hospital national and international accreditation standards implementation 3. Monitor all work performed in the hospital to determine that reliable data are being generated, regarding quality services, education and research 4. Select and set quality indicators to monitor health quality services, research and education 5. Coordinate the Implementation of a safe hospital environment in compliance with good practice and applicable regulations. 6. Address any complaint, request or suggestion from users of hospital services, and students 7. Ensure Confidentiality of information regarding patients maintained by all personnel, students’ files. 8.Organize and coordinate annual management review of hospital quality management system, for reviewing quality services, research and education Education Roles & Responsibilities 1. Ensure the standards of education are implemented in the hospital 2. Monitor and evaluate the quality of education, mentorship and research 3. Prepare and coordinate training specific to quality assurance and quality management in hospital. Research Roles & Responsibilities 1. Evaluate the compliance of research ethics within the hospital 2. Conduct customer, staff, and students’ satisfaction survey and publish findings to inform decision makers.