To ensure efficient optimisation of operations resources to deliver on client expectations in compliance with statutory, legal, regulatory, risk requirements and execute transactions in line with ACI model code, ICC Rules, CSD, Stock Exchange and RMB requirements

• Oversee the Operations Payments Managers and their teams and ensure processes and controls are followed
• Analyse existing processes and identify gaps and opportunities for improvement to mitigate operational risk
• Maintain close oversight of team adherence to payments processes, procedures, ACI operations guidelines minimum risk and compliance requirements and ICC Rules, i.e. AML, STR (Suspicious Transactions Reporting) and sanctions requirements
• Liaise with branches to manage and report exceptions (daily)
• Define performance contracts for staff members, monitoring their performance against agreed objectives and working with them to grow their skills and confidence where needed