Manager – Performance Monitoring.Business Intelligence Competency Centre at MTN Uganda Limited, Kampala, Uganda
Key Responsibilities Performance Monitoring & Reporting Track key metrics to ensure business alignment, developing automated dashboards and reports for leadership using Power BI and SQL. Ensure data accuracy, timeliness, and consistency for effective decision-making. Business Insights & Decision Support Analyze financial and operational data to uncover trends, risks, and opportunities. Assess the impact of pricing, promotions, and market dynamics, providing data-driven insights to […]
Supervisor – Call Centre. Customer Operations at MTN Uganda Limited, Kampala, Uganda
Main Job Functions Monitoring and evaluating the performance management process Develop and monitor the implementation of the Contact Centre operational policies, procedures, and processes Maintain a motivated environment to ensure high staff morale and low attrition levels Implementation of the Contact Centre HR operations for both advisors & Team Leaders which include recruitment, training & […]
Team Leader – Call Centre.Customer Operations at MTN Uganda Limited, Kampala, Uganda
Main Job Functions Manage and report on advisor performance Provide coaching and support to advisors ; developing them to ensure that they achieve their full potential Perform Quality checks and implement measures to improve performance levels and meet objectives Submit reports on performance of the assigned advisors Conduct daily huddles before start of the designated shift […]
Manager – Wholesale Accounts and Carrier Services at MTN Uganda Limited, Kampala, Uganda
Mission/ Core purpose of the Job The Manager will be responsible for the sales and commercial support for fixed infrastructure wholesale for. He/she will cater to internal customers (MTN Group OpCos) and external customers (3rd parties, e.g. global carriers, ISPs, MNOs and digital players). The role will develop and define initiatives to assist in strategic […]
Service Center Advisor. Sales and Distribution (Contract) at MTN Uganda Limited, Kampala, Uganda
Main Job Functions: Drive excellent customer service in the Service Centre Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations Handle customer problems, queries, complaints and requests Educate customers on products and services Escalate customer issues for speedy resolution Support companywide business initiatives at […]
Credit Evaluation Officer – Business at Housing Finance Bank, Kampala, Uganda
The Credit Evaluation Officer is accountable for delivery of a professional service to the business units, by assessing and evaluating credit facilities (new and/ or existing) based on sound credit & financial principles which supports the minimising of risk to the bank. The role holder assists HFB in achieving their asset growth targets by providing […]
