Quality Assurance Assistant. ( 5 Positions) at Uganda Electricity Distribution Company Limited (UEDCL), Kampala
To enhance customer satisfaction within the UEDCL Contact Centre by ensuring consistently high-quality customer interactions. This is achieved through monitoring and evaluating advisor quality call performance, ensuring adherence to service standards, accuracy, and compliance with company policies. The role also supports continuous improvement by coaching agents, strengthening quality processes, and contributing to training and development […]
Billing Assistant – Revenue Protection- (10 Positions) at Uganda Electricity Distribution Company Limited (UEDCL), Kampala
The Billing Assistant – Revenue Protection is responsible for supporting revenue assurance initiatives by processing billing adjustments, correcting discrepancies, identifying and resolving revenue leakages in the system, and ensuring accurate posting of transactions related to customer accounts. The role plays a key part in safeguarding company revenue through proper billing controls, accounts corrections, and compliance […]
Energy Loss Reduction Officer at Uganda Electricity Distribution Company Limited (UEDCL), Kampala
To identify, analyze, and reduce energy losses within the designated area by implementing energy loss reduction strategies, improving network efficiency, and promoting effective monitoring of electrical usage. The Energy Loss Reduction Officer is responsible for ensuring that energy theft, system inefficiencies, and technical losses are minimized, contributing to the company’s operational cost-efficiency and sustainability. Impact: […]
Senior Key Accounts Officer (1postion) at Uganda Electricity Distribution Company Limited (UEDCL), Kampala
To manage and grow relationships with high-value electricity consumers, ensuring reliable service delivery, revenue protection, and customer satisfaction. The Senior Key Accounts Officer acts as the primary liaison between Uganda Electricity Distribution Company Limited (UEDCL) and its key accounts; including government bodies, large industries, commercial establishments, and institutional clients, ensuring their electricity needs are met […]
Senior Accountant – Benefits at Uganda Electricity Distribution Company Limited (UEDCL), Kampala
To manage and oversee employee benefits accounting and payroll processes ensuring accurate calculations, timely disbursement and compliance with statutory and organizational policies. The role is critical in maintaining financial accuracy and supporting employee satisfaction by ensuring benefits are managed effectively. Impact: This role ensures the financial integrity of the organization by accurately accounting for employee […]
Manager Strategy and Business Performance- (1postion) at Uganda Electricity Distribution Company Limited (UEDCL), Kampala
To lead strategy development, annual corporate planning, and alignment of UEDCL’s business results with international and national development goals, local electrification agenda, regulatory frameworks, and sustainability. Impact The job holder is responsible for ensuring that UEDCL enhances its competitive advantage by adopting international and local market trends and best practices in electricity distribution business and […]
