Job responsibilities

• Assist with placement of orders, refunds, or exchanges
• Create and maintain reports about customer interactions
• Deal directly with customers either by telephone, electronically or face to face
• Direct customers to online resources
• Greet customers warmly and ascertain problem or reason for calling
• Handle and resolve customer complaints
• Resolve customer complaints via phone, email, mail, or social media
• Respond promptly to customer inquiries
• Update customer records in the system, including notes about interactions
• Use telephones to reach out to patients and verify account information
• Organize workflow to meet patient timeframes
• Direct requests and unresolved issues to the designated resource
• Manage patient’ accounts
• Keep records of interaction interactions and transactions
• Record details of inquiries, comments and complaints
• Prepare and distribute customer activity reports
• Maintain customer databases
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Perform other related duties as required by his/her supervisor