Reporting to the Branch Manager, the role holder will be responsible for supporting and promoting the growth of Electronic Banking business acquisition and utilization to achieve and exceed the Bank’s sales volumes, growth, market share, and profitability objectives while ensuring customer satisfaction.

KEY ACCOUNTABILITIES:

• Provide timely and reliable support to branches and customers to ensure excellent service delivery on the E-banking platforms.
• Report all disputes E-banking users raise with respective functional units for quick resolution.
• Support implementation of business digital strategies aimed to drive traffic from the branch to digital platforms
• Offer training to internal and external branch teams to equip them well to be competent in the use of E-banking solutions.
• Ensuring there is no income leakage from all channels ‘services.
• Monitor and update of channel business operations and performance-both onsite& offsite.
• Escalate issues to respective business support teams and seek early resolutions.
• Participate in E-banking projects (product testing, go-live support, Customer and staff training.
• Coordinate and maintain the highest standards of customer service at the branch level to maximize the returns from existing relationships and source new business from targeted customers.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

• A Bachelor’s degree
• A good understanding of e-banking and digital channels.
• Good reporting and analytical skills.
• Computer Proficiency especially with Excel, Word, PowerPoint and Access.
• Good negotiation and selling skills
• Excellent presentation skills
• Good understanding of bank processes and procedures.
• Strong networking and relationship management skills.
• Ability to identify business opportunities from market intelligence and make value-adding recommendations.
• Excellent communication and interpersonal skills.
• A team player with the ability to lead and work under minimum supervision.
• Business acumen
• Mature disposition in the handling of external stakeholders.