What you will do:
- Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a Partner.
- Guide up-sales opportunities
- Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents !
- Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
- Need hands-on experience when it comes to projects delivery
- Be responsible for contract fulfillment, establish the program organization, clarify scope and secure vital resources at the right cost level
- Secure delivery compliance to both contractual and business case requirements
- Drive program executions and securing delivery according to contracted scope and delivery dates
- Need ICT, BSS proficiency and proven track record in Operator Transformation Programs and Projects with minimum budget of 10MUSD.
- Manage projects operational relationships with the customer, arranging meetings, customer events and ensuring a high level of customer satisfaction
- Strong Leadership Skills are required
- Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning
.The skills you bring:
- Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
- Min years of experience: More than 10 years in ICT sector
- Demonstrable experience of several years in project and/or program manager role; or equivalent leadership role
- Domain and Technology experience: BSS, OSS.
- Areas of Expertise: Ericsson Charging, Ericsson Billing, Ericsson Virtual Network Functions Implementations
- Certification: PMI© project manager certification (PMP) or equivalent
- Proven problem-solving skills and good in written & spoken communication
- Customer focused and desire understand business and customer needs
- Professional attitude with solid ability to prioritize, manage time and deliver results
- Good team player with high interpersonal skills
Additional Requirements
- People Management experience and MBA is plus
- Experiences related to project management methodologies, techniques and tools.
- Professional competence related to the project type and the nature of the project outcome.
- Experience of working within the Telecom/IS/IT industry.
- Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
- Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM
