Reporting to the IT Service Delivery & Help Desk Manager

The IT Project Specialist will be responsible for assisting in the planning, coordination, and delivery of IT infrastructure projects. This role works closely with the Service delivery Manager, vendors, and key stakeholders to ensure timely and efficient delivery of infrastructure solutions.

Key Responsibilities:

• Manage and oversee IT service requests and incidents, ensuring timely resolution and optimal customer satisfaction related to infrastructure in Africa such as servers, network devices, Wi-Fi and firewall, etc.
• Ensure high standards of IT service delivery, meeting or exceeding SLAs (Service Level Agreements).
• Provide first-line support and coordinate with second and third-line support teams to resolve technical issues efficiently.
• Lead and participate in IT projects, ensuring they are completed on time, within scope, and to the required quality standards.
• Coordinate and manage infrastructure-related initiatives, such as network upgrades, data center migrations, server deployments, and cloud transitions.
• Maintain and update detailed project documentation including project plans, timelines, status reports, and technical requirements to service delivery manager.
• Identify areas for process improvements, implement best practices, and drive continuous improvement in service delivery.
• Support project-related change control, asset management, and configuration documentation.
• Assist in post-project reviews, capturing lessons learned and improvement opportunities.
• Monitor infrastructure implementation activities, ensuring compliance with technical standards and governance policies.

What can you expect from us?

You will be part of a unique  company in an exciting moment, when we are growing and becoming a very consolidated multinational in the FMCG Food industry, with many strong brands.

Requirements