Engage in Customer Retention and Relationship Management with the expected outcome as follows.

• On an annual basis, agree targets with the head of product houses i.e. cards, Bancassurance and products
• Monitor personal performance on monthly basis and provide feedback to the manager CLM on progress made.
• Manage customer attrition on liabilities, card, bancassurance space
• Manage customer retention on liabilities through activating dormant/inactive accounts, account funding, debit card conversions.
• Support on digital uptake through digital signups
• Support in insurance premium collection through customer call reminders
• Identify cross-selling opportunities for the sales team.
• Provide necessary information and statistics pertaining to retention activities.
• Ensure that all calls are conducted as required and submit call reports after each event detailing the outcome of the calls.
• Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)