Job Summary and Purpose:
The Outlet Assistant is Responsible for actively participating in the Outlet’s operations from stock receipt, weighing, icing, housekeeping, preparing customer orders, and promoting good customer relations.
The purpose is to ensure precision, quality, and efficiency at the Outlet, contributing to the overall sales targets and customer service, while adhering to safety and hygiene standards.
Key Duties/Responsibilities
Participate in the overall performance of the Outlet by regularly coming up with initiatives to drive sales growth for the Outlet and actively engaging in activities designed to grow sales at the Outlet.
2. Drive & deliver excellent customer service in every aspect of the Outlet, including store appearance, display of fish, stock ordering, SKU layout, and selling.
3. Ensures customer complaints are followed up and/or escalated, and that satisfactory solutions are obtained for both the customer and Yalelo.
4. Receive stock supplies and organize and maintain inventory by ensuring fridges are always stocked to meet customer needs.
5. Perform quality assurance checks of fish regularly and ensure proper handling, storage, processing, and packing. Enforce the use of proper icing techniques throughout the process to maintain the freshness of the fish. Be the chief custodian and enforcer of the YU red stock SOP in the Outlet.
Minimum of Diploma or its equivalent in Business Administration or a related field.
· Must have attained at least a Credit in Mathematics at UCE and a Principal Pass in Economics or Entrepreneurship Education at UACE.
· 2 years’ experience in fish processing/handling or a related field is advantageous.
| Skills & abilities:
Customer management abilities and good Customer care skills. · Good grasp of the English Language and local languages. · Must be organized and accurate. · Must be willing to work long hours when required. · Be able to work in a multicultural environment. · Ability to follow detailed instructions and work effectively. · Knowledge of safety protocols and commitment to maintaining hygiene standards. · Attention to detail in handling, sorting, grading, and packing fish. · Willingness to learn and adapt to different processing techniques. · Good communication skills and a positive work attitude. |
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| Working conditions:
The position requires handling weights, standing for extended periods, and operating in a dynamic, and fast-paced environment. There will be exposure to fish odour, making it essential to use the provided Personal Protective Equipment (PPE) and follow workflow instructions. |
