• Courteous, efficient handling of customers enquiries. Reply to customers within the same day
• Responsible for quotation and order open backlog management for the entire quotation and order life cycle.
• Responsible for the order expediting feedback to customer
• Responsible for invoicing paperwork as required
• Support to Specialist Order Execution when requested and at times when workload and enquiry rate is high in Order Execution team
• Handling inquiries, Quotations, Sales orders and Customer Claims
• Implements quality assurance and quality control documentation in accordance with Metso: Outotec supply quality standards and procedures
• Use telephones and other voice to voice platforms e.g Teams to reach out to customers and service global operations teams to gain updates, confirmations, liaise issues and proactively drive excellent customer experience
• Actively participate in weekly team meetings and updates. Co-ordinate meeting with Site Account Managers to discuss upcoming shut downs, events, customer experience
• Co-operates with Global delivery for support
• Own the customer day-to-day relationships
• Undertake ongoing necessary training to become competent and resourceful

Requirements and competencies

• Able to collaborate with external and internal stakeholders
• Proven customer handling skills and a customer satisfaction focus
• Proven accuracy with ERP / PDM-systems / CRM system
• Detail understanding of quotation and order fulfillment processes
• Working knowledge of verbal and written English, fluent in local language
• Basic understanding of relevant technologies