Responsibilities
- Provide presales design support for fixed data networks, business mobility or value-added solutions for both new and existing customers requiring Airtel Business Africa Solutions, in support of sales.
- Support sales in positioning project management works and service management to customers when such services will facilitate progression towards or closure of Airtel Business Solutions.
- Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
- Maintain a high degree of technical knowledge of all Airtel Business Africa products, services and solutions sets.
- Contribution to the Knowledge Management – Bid Management Repository.
- Based on specific skills, customer project assignment work activity will be required for complex or non-standard projects.
- Secure as required additional resources to accommodate specific customer requirements in accordance with Airtel Business Africa established processes and policies.
- Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships.
Qualifications
- Degree in relevant technical field.
- Technical certification in relevant area (i.e. CCDP, CCIE).
- PMP certification (or equivalent for project management).
- ITIL V3 (or equivalent for service management).
- Minimum of 2-3 years related work experience in customer facing organizations within the telecom or IT industry or equivalent.
- Ability to engage and partner with customer at a detailed technical level.
