• Managing the datacentre facilities, systems, and servers to run effectively and efficiently and provide backend support for all IT services to all FMN IT users in a hybrid environment (i.e. hyperconverged infrastructure e.g. Nutanix, Windows servers, Microsoft 365, Azure cloud, Privilege Account Management, Application Virtualization, Backups, etc.).

The Job

• Provide support for all users on the network and enterprise products on Microsoft Office 365 cloud infrastructure.
• Ensure the security of the server infrastructure by implementing industry-leading practices regarding privacy, security, and regulatory compliance.
• Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with leading practices.
• Conduct and test routine system backups and restores.
• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents, as necessary.
• Practice server asset management, including maintenance of server component inventory and related documentation of technical specifications.
• Recommend, schedule, and perform software and hardware upgrades and patch management.
• Provide support for NAS and SAN storage infrastructure and MS DFS.

Qualifications

• First Degree (HND / B.Sc) in Computer Science, Engineering, Electronics or any related field.
• Certification in MCSE, ITIL Foundation.

The Person Must:

• Have good interpersonal and communication skills.
• Be able to manage competing priorities.
• Be able to work independently and collaboratively within teams.
• Able to resolve network issues and computer problems.

Experience:

• Have at least 2 years experience in a similar role.
• Familiarity with Nutanix, O365 & Azure environment management is a
• Demonstrable experience managing server loads, installation of required applications to meet network requirements, conducting server health check-ups, and troubleshooting system errors.
• Knowledge of security principles and best practices to ensure system safety.